Healthcare is perceived as one of the most complex sectors to manage as Healthcare Operations are labor-intensive in nature, multidisciplinary, have multiplexed information systems, require specificity in design, encounter diverse stakeholders, and deal with human life and other external factors.
We offer our clients specialized expertise in the various areas of healthcare operations including clinical, financial, workforce management, quality management, materials management, health technology management, hospital engineering, and allied health professionals. More so, our Healthcare Operations approach is rooted in the 5Ds Loop Methodology© which consists of one key action (Drive) and 4 repeating steps:
Diagnose
Develop
Design
Do
GATES 5Ds Loop Methodology©
Healthcare Operations is our bread and butter, check out what we can do for you:
Complete Operations Management
Healthcare operations are among the most complex and sensitive business operations since their management could be the difference between life and death. Management has to consider and communicate with regulators, payors, suppliers, physicians, employees, and patients. To succeed in that, the interests, motivations, and goals of these stakeholders have to be deeply understood.
We have been working with healthcare organizations and professionals for more than two decades and we guarantee that all our years of experience and deep expertise are put in our client’s best interest. We offer organizations a value-based model where our team operates in relatively low fixed fees and the bulk of our earnings is directly linked to results and KPIs achievements.
Financial Operations Management
The financial operations function is the vein of every healthcare organization since proper and reliable financial control is vital to running a business efficiently. This function deals with all sorts of financial indicators and the translation of strategic aims into operational targets. It is responsible for providing the healthcare organization with financial reports, forecasts, and budgets for managing its funds. Moreover, it’s crucial for this function to be able to predict the acquisition costs of all the materials needed for patient care and make sure that the organization has all the resources needed to treat its patients effectively.
We are specialized in Cost & Profitability Analysis where we help our clients cost their services and procedures, and also categorize cost elements according to GATES PESSSO Model© of activity-based costing. We help your organization identify and measure financial ratios and can pinpoint profitability by establishing tracking categories on various levels such as service, procedure, department, physician, payor, and much more. We also aid in setting up or redefining the core elements of the accounting system starting from the chart of accounts, subaccounts, cost centers, cost drivers, entries verification, designing financial statements, and generating financial reports. Our deep financial knowledge of healthcare organizations enables us to manage your financial operations seamlessly.
Performance & Quality Management
Having quality management systems in place is important for your credibility as a healthcare organization. It shows that you care about the quality of your services, and most importantly the lives of your patients. This not only builds trust with your patients but will help maintain consistency in your operations and services.
Our experts perceive quality management as a process of setting standards, diagnosing performance, identifying non-conformities/gaps, analyzing them, developing QIPs, and reflecting back on the organizational standards. This basic process of quality goes beyond common practice to set the foundation for measurement as well as performance dashboards, accreditation readiness management, tools for engaging staff and leaders, data analysis, and quality culture.
Whether your organization intends to develop, restructure or operate its quality function, our experts utilize the 5Ds methodology, which sets the ground for sustainability and inherent improvement.
Strategy Development
There is a thin line between developing an ambitious yet implementable strategy. Without setting tough goals the organization stagnates and without proper implementation strategies become wish lists and dead knowledge.
Our experts join your team to envision the mission, vision, and values of your healthcare organization. Formulating a strategy is a participatory activity between all stakeholders in the organization. We balance management’s expectations and staff capabilities to ensure that your strategy is adequate and organizational goals are attainable.
