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Next Program: September 2025

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Healthcare Management
and Quality (HMQ)

Leading the Charge for Healthcare System Excellence.

The HMQ program is an online diploma tailored for healthcare professionals aspiring to excel in hospital management and leadership. This multidisciplinary course integrates theoretical knowledge with practical application, equipping participants with over 30 cutting-edge management tools to optimize healthcare delivery. Delivered in an interactive, global learning environment, the program focuses on developing leadership, strategic thinking, and operational excellence to address the complexities of modern healthcare systems.

Program format: online/hybrid

Certification Type: Diploma

✓ 27 sessions over 4 months, including 2.5 months of online instruction and 1.5 months dedicated to project preparation.

✓ Total of 85 hours of training, with 70 hours of instructional learning and 15 hours of practicum.

Accreditation: TRACCERT Canada

Partnership: The Syndicate of Hospitals in Lebanon & The Gulf University for Science & Technology in Kuwait (GUST)

Recognition: KIMS with 30 CME points.

Graduates to Date: 687+ professionals have completed the program.

Current dates:

International Online Program In partnership with
the Syndicate of Hospitals in Lebanon
Starting April 7, 2025

Hybrid Program In partnership with GUST University, Kuwait
Starting April 14, 2025

2025
HMQ International HMQ Kuwait
April 7 to June 25 April 14 to June 30
September 15 to December 1 September 8 to November 24 (tentative)
November 24 to February 10 December 1 to February 11 (tentative)
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Research and Development

The HMQ program aligns with our mission to advance healthcare sector capabilities. It is developed through:

  • Annual training needs assessments by subject matter experts.

  • Rigorous instructional design and quality assurance processes.

  • Delivery by qualified professionals ensuring alignment with learning objectives.

Key Features

  • 1. Leadership & Quality Focus

    Centered on leadership, quality, and healthcare management to build practical and strategic competencies.

  • 2. Structured Learning Design

    Built using the ADDIE instructional model (Analysis, Design, Development, Implementation, Evaluation) to ensure a comprehensive and impactful learning experience.

  • 3. Contextual Needs Assessment

    Informed by annual training needs assessments to maintain relevance and address real-world challenges.

  • 4. Robust Evaluation Methods

    Participants are assessed through a combination of assignments, exams, practicums, and a final capstone project.

Target Audience

  • Individuals in key operational or supervisory positions across various healthcare sectors aiming to strengthen their leadership capabilities and implement sustainable quality practices.

  • This program is ideal for emerging professionals who aim to transition into leadership roles within the healthcare sector.

  • Senior management personnel responsible for driving organizational excellence and overseeing the integration of diverse teams within healthcare institutions.

  • Medical professionals who currently hold or aspire to assume managerial and strategic roles, seeking to enhance their expertise in organizational development, leadership, and strategic management.

  • Decision-makers involved in setting, monitoring, or enforcing healthcare policies and standards who wish to gain insights into healthcare systems and quality management strategies.

Eligibility Criteria

  • Minimum of a bachelor’s degree or equivalent technical qualifications in healthcare-related fields.

  • At least one year in a healthcare organization.

Skills and Tools

  • 1

    Stategic and operational planning (SWOT, GATES 7Ps©, and GATES LOREMA©)

  • 2

    Organizational design (Organizational Charts, Fishbone Diagrams, and Competency Matrices)

  • 3

    Risk management (FMEA, Capacity and Efficiency tools)

  • 4

    Quality improvement and performance management (KPIs and Policies and Procedures)

Learning Outcomes

  • 1

    Define and implement healthcare management processes in a systematic methodology for organizational development and a holistic performance model (5Ds & 7Ps)

  • 2

    Identify the healthcare systems its components and key factors and identify the different areas of healthcare international and local standards.

  • 3

    Acquire multi-disciplinary knowledge in the various healthcare management areas such as management, safety, accreditation, HC business, people-centric care, etc. to become more educable in these fields.

  • 4

    Practice & implement the mainstream tools used in healthcare management and organizational development, and apply some of them in simulated and real sites.

  • 5

    Acquire basic knowledge of technology, marketing, and innovation in healthcare.

  • 6

    Acquire a quality, profitability, and patient-centered culture.

  • 7

    Describe and classify the various leadership approaches used in healthcare setting.

Program Structure, Evaluation Criteria, and Certification Policy

  • In parallel to certificates, Gates will supply participants with a certificate cover and a grading report that summarizes their performance in the HMQ program which includes:

    - A grade for the acquired knowledge
    - A grade for the performance on the applied skills
    - A correlation between the grades and the General Learning Outcomes of the program.

    As a result of the grading report, Gates identifies the final grade for the whole program in addition to the type of certificate attained, which can either be:

    - A certificate of Completion: 67.25 ≤ Final Grade < 86
    - A Certificate of Merit: 86 ≤ Final Grade ≤90
    - A Certificate of Distinction: 90 < Final Grade
    - A Certificate of Attendance from Gates Group is awarded to participants who fulfill the required attendance but do not meet the HMQ program’s certification standards.

    The following are important rules for using the certificate professionally:
    - Record your achievement on your professional portfolio (i.e. LinkedIn and CV) as having a “Certificate in Healthcare Management & Quality”. We would highly appreciate you mentioning us as the provider.
    - We are committed to your success; therefore, you have the right to get any document requested from your employer that supports your recruitment or promotion.
    - Having a certificate cover combined with your certificate is proof of validity for this certificate. In all cases, your employer can request validity proof from our team by sending the request to info@gates-group.com.
    - You cannot claim, state, or imply that this certificate is an academic degree or a professional certification. The HMQ is proof of your education in healthcare management and not evidence of your ability to practice.
    - You cannot specify abbreviations of the program after your name.

  • In case an organization requests authentication of the certificate of a specific participant, the employer sends an email to info@gates-group.com for validation. TDM requests the full name of the participant, in addition to the title of the program, and the participant code written on the certificate.

    Note: certificate authentication is a process of ensuring whether a person received the certificate program or not.

    Gates accordingly responds to the requesting party by confirming the participants’ certificate, or by denying the certification and specifies the status and type of certificate attained.

    Gates shares the feedback with the requesting party after receiving the Certificate Holder’s consent through email. In case of no consent from the Certificate Holder, Gates informs the requesting party about the invalidity of the request.

What HMQ Trainees Say

  • Kholoud Mrad, Executive Assistant to the chairman at Chtoura Hospital, Lebanon

    “Despite having a Master degree in Health and Hospital Management, I still enrolled for the RCM course and later the HMQ diploma with Gates because I believe that healthcare organizations are inevitably affected by the fast-paced advancements in medical knowledge, technology, and societal needs. Thus, innovating and staying ahead the curve to accommodate for new challenges is vital. I chose and I would always choose Gates Group for my personal professional growth and continuous education; their expertise and implication in the healthcare field speak for itself and they are tirelessly committed to bring enriching educational and training programs.”

  • Asmaa Hasnieh, Head of Rehabilitation Unit at the Kuwait Society of the Handicapped

    “The best thing about this HMQ course is that it developed my ability to think critically from management perspective in health care field. The instructors are knowledgeable and they don’t hesitate to support and help throughout the learning journey. Thank you Gates Group for the great learning opportunity!”

  • Dr. Christophe Zgheib, Dentist Specialized in Orthodontics and Dentofacial Orthopedics in Lebanon and Qatar

    “From the administrative personnel to the teaching faculty, everyone played a crucial part in providing an adequate learning setting. The team provided top-notch resources and facilities that aided in a well-rounded educational experience. Well recommended!”

  • Hala Haidar, Health Officer at the International Committee of the Red Cross, Lebanon

    “The HMQ training I attended recently had a very positive effect on my job performance. I am overjoyed with the improvement; I can truly say that the experience and results were absolutely worth the investment and I’m currently putting the techniques learned into practice.”

  • Elsy Mina, Inclusion officer at the International Rescue Committee

    “I am incredibly grateful for the exceptional course in health management and quality with Gates. This program has provided me with invaluable knowledge and skills that have truly transformed my professional journey in the healthcare industry. The comprehensive curriculum, expert instructors, practical application, and integration of cutting-edge resources have exceeded all my expectations. I am now equipped with the tools necessary to navigate the complexities of health management, enhance patient outcomes, and contribute to a culture of continuous improvement within my organization. This course has been an enriching and transformative experience, and I highly recommend it to anyone seeking to excel in the field of health management and quality.”

FAQs

  • Attendance is essential to successfully complete the program. However, excused absences due to work commitments are permitted with prior notice and will not affect your certification.

  • Yes, recordings of the sessions will be available during the program's duration, allowing you to review the material at your convenience.

  •  The HMQ program is designed for individuals looking to move into leadership positions within healthcare or those considering a career shift into healthcare management.

  •  A Bachelor's degree is not required; you may join the program with technical certificates. However, you must have at least one year of experience in a healthcare setting to be eligible.

  • After completing the HMQ program, you can further your career by pursuing specialized certificate trainings in areas you covered during the program, such as quality management, patient safety, infection control, and healthcare finance. Additionally, you have the opportunity to enroll in the HMQT Master’s program, offered in collaboration with Gates and LU University. 

  •  After completing the HMQ program, you can pursue roles within the Quality Department, you may work in quality management or other healthcare management positions. The program also prepares you for leadership roles across various healthcare sectors.


Enroll Now

☆

Next Program: September 2025

☆

Enroll Now ☆ Next Program: September 2025 ☆

Next dates:

International Online Program In partnership with the Syndicate of Hospitals in Lebanon
September 2025

Hybrid Program In partnership with GUST University, Kuwait
September 2025

Interested? Fill the pre-registration form:

Still have questions?