We perceive Training and Development as an essential pillar of our vision and mission in developing the healthcare sector. That is why we strive to develop and deliver various training programs that meet individual and organizational training needs in this modern fluctuating environment.

The HMQ program is designed, developed, delivered, and evaluated by qualified individuals in a manner consistent with the ADDIE instructional design principles, appropriate for the intended learning outcomes, and based on a needs analysis.

On an annual basis, the Subject Matter Experts committee conducts a training needs assessment to ensure that the content of the program is relevant and of the highest quality. HMQ is provided by qualified personnel who ensure that the training is delivered as designed. The delivery shall enable participants to accomplish the intended learning outcomes and be consistent with the purpose and scope of the program.

The program covers healthcare management-related issues relevant to every healthcare leader. Some of these major issues are:

1. Management

2. Leadership and Organizational Development

3. Quality Management

4. Data Collection

5. Performance Improvement

6. Patient-related Activities

7. Accreditation of Healthcare Facilities

8. Inception of Finance

9. Digitalization in Healthcare

The program is made up of:

1. 5 HMQ Levels (80 Hours):

   • Management and Organizational Development

   • Leadership and Patient Safety

   • Healthcare Systems and Economics

   • Accreditation and Ethics

   • Healthcare Technology Management and Innovation

2. Practicum (15 Hours)

3. Capstone Project (One Month)

Training is 3 days a week: Monday, Tuesday, and Wednesday. The sessions are provided from 18:00 to 21:00 (Local Time).

• Define and implement healthcare management processes in a systematic methodology for organizational development and a holistic performance model (5Ds & 7Ps).

• Identify the healthcare system its components and key factors.

• Acquire multi-disciplinary knowledge in the various healthcare management areas such as management, safety, accreditation, HC business, people-centric care, etc. to become more educated in these fields.

• Practice & implement the mainstream tools used in healthcare management and organizational development, and apply some in simulated and real sites.

• Identify the different areas of healthcare international and local standards.

• Acquire basic knowledge of technology, marketing, and innovation in healthcare.

• Acquire a quality, profitability, and patient-centered culture.

• Describe and classify the various leadership approaches used in the healthcare setting.

Target Audience:

• Healthcare workers aiming at improving their skills in healthcare management, quality, and leadership.

Eligibility Requirements:

• Education: minimum requirement is a Bachelor’s degree or its equivalent as a Technical degree in the domain of expertise.

• Experience: a minimum experience of 1 year in the domain of expertise in a healthcare organization.

• Professional Conduct.

The mission of the Subject Matter Experts (SMEs) Committee is to design, develop, and maintain the HMQ training program’s content and assessments. The members of the SMEs committee are chosen based on high professional and educational qualifications.

Committee Goals:

• Ensure that the training program is developed, designed, maintained, and evaluated in a manner that is appropriate for the intended learning outcomes, consistent with generally-accepted instructional design principles, and based on needs analysis.

• Build the Technical design and the ILO-Assessment correlation for the program.

• Anticipate the needs of the target audience and ensure that trainees are satisfied with the learning experience.

Participants’ evaluation shall focus on the knowledge acquired and whether the participant can apply it or not. Our trainers connect the evaluation to the intended learning outcomes.

We use the ‘Angoff’ Standard setting method for determining the passing standard for the summative (end-of-program) assessment.

The learning outcomes of each module shall be evaluated using one or more of the 4 evaluation methods:

1. Assignments

2. Exams

3. Practicum

4. Capstone Project

At the end of the program, a grading report shall be issued to each participant, including the grades of all of the 4 evaluation methods aside from the Competency Rate.

The Competency Rate is calculated using the results of the learning outcomes matrix. Participant evaluation shall be a mix of the following:

1. Type of Evaluation

2. Number of Evaluations Per Program

3. Passing Grade

4. Evaluation Weight

Below is the Type of Evaluation/Number of Evaluations Per Program/Passing Grade/Evaluation Weight

• Assignments: 8 / 14 / 20%

• Exams: 5 / 26 / 40%

• Practicum: 1 / 5 / 5%

• Capstone Project: 1 / 25 / 35%

A Certificate of Completion is issued to participants who pass all the evaluation criteria:

1. Attend at least 70% of the designated training dates

2. Engage in hands-on Practicum

3. Complete a few Assignments

4. Pass the short Exams

5. Prepare and defend the Capstone Project

A Certificate of Attendance is issued to participants who partially fulfill the evaluation criteria listed above.

Any Merit or Distinction Certification should be strictly given to those who successfully complete all the evaluation criteria with a total grade:

• Between 86 and 90/100 for Merit Certification

• Above 90/100 for a Certificate with Distinction

By the end of the HMQ Program, participants shall get a Certificate of Completion for gaining multidisciplinary knowledge in the field of healthcare.

Brief Description of the Assessment

Upon successfully completing the Healthcare Management & Quality (HMQ) program, participants may include it in their professional portfolio, such as on LinkedIn and their CV, as a "Certificate in Healthcare Management & Quality."

Participants who have successfully completed the HMQ program are entitled to receive any necessary documents from their employer that support their recruitment or promotion.

Participants are prohibited from claiming, stating, or suggesting that the HMQ certificate represents an academic degree or professional certification. The certificate attests to the individual's educational background in healthcare management but does not provide evidence of their competence to practice.

Participants may not use program abbreviations after their names.

In case an organization requests authentication of the certificate of a specific participant, the employer sends an email to info@gates-group.com for validation. TDM requests the full name of the participant, in addition to the title of the program, and the participant code written on the certificate.

Note: certificate authentication is a process of ensuring whether a person received the certificate program or not.

Gates accordingly responds to the requesting party by confirming the participants’ certificate, or by denying the certification and specifies the status and type of certificate attained.

Gates shares the feedback with the requesting party after receiving the Certificate Holder’s consent through email. In case of no consent from the Certificate Holder, Gates informs the requesting party about the invalidity of the request.

GATES Group certifies that you have successfully undergone the Certificate in Healthcare Management & Quality. This certification program has covered healthcare management, leadership, safety, risk management, healthcare business, quality, accreditation, and healthcare technology, aiming to provide essential knowledge to healthcare people to successfully implement management practices.

We are proud to have you as an alumna and we are proud of having you in our network of healthcare managers. The following are important rules for using the certificate professionally:

- Record your achievement on your professional portfolio (i.e. LinkedIn and CV) as having a “Certificate in Healthcare Management & Quality”. We would highly appreciate you mentioning us as the provider.

- We are committed to your success; therefore, you have the right to get any document requested from your employer that supports your recruitment or promotion.

- Having this document combined with your certificate is proof of validity for this certificate. In all cases, your employer can request validity proof from our team by sending the request to info@gates-group.com.

- You cannot claim, state, or imply that this certificate is an academic degree or a professional certification. The HMQ is proof of your education in healthcare management and not evidence of your ability to practice.

- You cannot specify abbreviations of the program after your name.

Interpretation of the Assessment Results:

In parallel to your certificate, Gates will be supply you with a grading report that summarizes your performance in the HMQ program which includes:

 A grade for the acquired knowledge

 A grade for the performance on the applied skills

 A correlation between the grades and the General Learning Outcomes of the program.

As a result of the grading report, Gates identifies the final grade for the whole program in addition to the type of certificate attained, which can either be:

 A certificate of Completion: 67.25 ≤ Final Grade < 86

 A Certificate of Merit: 86 ≤ Final Grade ≤90

 A Certificate of Distinction: 90 < Final Grade

GATES Group and its employees are fully committed to upholding the highest ethical standards and values. Our Training and Development Department is committed to spreading the organization's Code of Ethics and Principles by ensuring that every employee and expert understands the importance of acting with great responsibility, competence, and fairness toward each colleague and trainee. We believe that organizational success is assured when an organization fully understands the needs and desires of its customers.

To achieve this goal, our organizational culture has demonstrated and will continue to demonstrate the highest levels of integrity, professionalism, and fairness. We ensure that all members of our organization, including partners, trainers, and employees, follow these principles and values.

Our core values of "Integrity," "Professionalism," and "Fairness" have characterized our growth and helped us build this strong reputation.

Our Code of Ethics outlines the values and procedures that our employees are expected to follow. We believe that strong ethical values are necessary for a healthy work environment and that great working relationships can be fostered both internally and externally.

Every employee is responsible for understanding these principles and ensuring that they are successfully implemented in their areas of operation or for procedures that fall under their purview.

All participants have equal opportunity to participate in this program irrespective of their social, economic, race and their diversity of culture.

GATES Group develops a complaint and appeals management policy and procedure to ensure that participants have access to a transparent, free internal complaint management process that ensures all complaints are investigated fairly and promptly.

Refer to Complaints and Appeals Management P&P

The Training Violations P&P is in place to aid in the development of controls that help in the detection and prevention of fraud against GATES Group Training Programs.

The goal of this policy is to strengthen GATES Group’s community by emphasizing shared ethical responsibility, both as individuals and as members of groups. Each member of our organization is responsible for ensuring a dignified and respectful educational and professional environment.

Participants’ information shall be maintained as confidential regardless of its source. Sources may include, but are not limited to, participants’ records, experts’ reports, Students Affairs Committee members’ notes, emails, payrolls, financial systems, participants’ registration systems, and all other computer applications, including grades and personal files.

Security

All personally identifiable information collected as part of GATES Group training programs is stored in restricted and secured databases. Employees that require access to information collected as part of our training processes to perform a specific function are granted access on a case-by-case basis.

Copyright of Materials

Unless otherwise noted on the material or permitted by GATES Group in writing, any reproduction of GATES Group materials is strictly forbidden. Training materials provided by GATES Group shall only be utilized by its trainers to conduct training that leads to the issuance of an official GATES Group serialized certificate. Our training and exam materials may not be copied, studied, or otherwise used by anyone other than our authorized trainers.

GATES Group partners with prestigious organizations to provide a genuine learning experience to participants. Up-to-date, we have graduated 498 professionals from the Healthcare Management and Quality program.