Who We Are
We define success through the impact we create, underpinned by unwavering professionalism and ethical conduct.
Our Purpose is to create a healthier world for all.
Our Mission is to enable healthcare institutions to thrive in an increasingly complex and competitive environment, ensuring that patients receive the highest quality care supported by efficient and sustainable systems.
Our Vision is to build a healthier future, shoulder to shoulder.
We aspire to co-create healthcare systems that are patient-centered, efficient, equitable, and sustainable—delivering care that transforms lives and enables thriving communities.
For us, this journey begins with a deep understanding of the foundations of healthcare.
We believe in driving change from within, not through external imposition. It's about a transformation we truly believe in—one that we can see, experience, and value.
Some might say it’s far-fetched. Our dedicated teams—and the visionary leaders we partner with—say it’s a necessity. Together, we are forging this transformation.
Governance and Leadership
Our leadership structure ensures expert-driven strategy, regional adaptability, and seamless execution to deliver impactful healthcare solutions
Partners Council
Gates Group is headed by a Managing Partner, elected by our Partners Council, which serves as our global board of directors. This council comprises major shareholders and senior partners, ensuring that decision-making reflects both strategic foresight and diverse expertise.
Country Managers
Our regional presence is driven by Country Managers, who act as the critical link between the firm and our clients. They oversee operations in their respective regions, ensuring that our services are tailored to meet local needs while maintaining our global standards.
Commitment to Lasting Impact
We measure success by the long-term value we create for our clients and the communities they serve. Our governance framework is not static; it is regularly evaluated and refined to remain aligned with our values of integrity, innovation, and collaboration.
Empathy at the Core
We understand that our work has profound implications on human lives. Every decision we make is informed by a deep empathy for patients and the financial challenges they face. We are driven by a singular purpose: to empower healthcare organizations to reduce the cost of care while enhancing quality and access.
“We believe in driving change from within, not through external imposition.”
Practice Leaders
To deliver exceptional outcomes, Practice Leaders guide and manage our implementation teams. These leaders bring deep subject-matter expertise and operational acumen, ensuring our clients achieve maximum value from our solutions.
Our Guiding Values:
Integrity
Innovation
We constantly seek cutting-edge solutions to meet evolving healthcare challenges.
Collaboration
We foster partnerships that drive shared success.
Excellence
We are committed to delivering superior results through precision and professionalism.
Empowerment
We uphold the highest standards of honesty, fairness, and ethical behavior.
We believe in building capacities in our teams and clients to achieve sustainable progress.
Our History
Since our founding in 2002, Gates Group has functioned as a unified regional partnership, anchored by a shared set of core values and a relentless drive to create lasting, positive change.
Today, we continue to merge bold strategies, best practices, and intelligent technologies to guide organizations toward sustainable innovation, long-lasting performance improvements, and building enduring capacities that will support present as well as future generations.
2024
Gates secures its copyright license from ECO US (Registration #TXU002406983) for the world’s first comprehensive RCM Standards for healthcare providers, marking a groundbreaking achievement in the field.
Becomes the first organization accredited under ISQua’s Training Accreditation Program, cementing its position as a thought leader in healthcare quality and capacity building.
2021
Acquires NOVA Prime©, transforming it into a robust, end-to-end digital solution tailored to meet the comprehensive needs of healthcare clients.
2014
Expands from a local Lebanese firm to a regional powerhouse by establishing a presence in Kuwait, partnering with leading private healthcare and educational organizations.
2014
Expands from a local Lebanese firm to a regional powerhouse by establishing a presence in Kuwait, partnering with leading private healthcare and educational organizations.
2002
Wins its inaugural project with the Syndicate of Private Hospitals to analyze fee-for-service vs. flat-rate reimbursement for common procedures. This landmark study led to transformative shifts in private healthcare policies across Lebanon.
With a steadfast commitment to innovation, quality, and impact, Gates Group continues to shape the future of healthcare, driving excellence, empowering organizations, and redefining industry standards across the region and beyond
2023
Gates is handpicked by the Ministry of Health in Oman to provide expertise, tools, and training to national surveyors, showcasing our trusted reputation in accreditation and capacity building in the region.
2015
Completes Kuwait’s first comprehensive healthcare costing study, using the proprietary PESSSO Costing© Methodology for a leading private hospital, setting new benchmarks in financial analytics.
2011
Gates pioneers the first private-public education partnership in Lebanon through the HMQT Master program with the Lebanese University, delivering high-quality education and advancing healthcare management.
2009
Gates is appointed as an official audit body by the Lebanese Ministry of Health to survey hospitals against national standards, resulting in impactful collaborations with over 60 hospitals.