My Toolkit
Crash Courses
Practical, Powerful Learning
Designed for Busy Professionals
Build your customized Toolkit by attending your selection of 2-hour courses in management, leadership, business, safety, and quality.
Register Now
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First Crash Course: June 12
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Register Now ☆ First Crash Course: June 12 ☆
Introducing our Pilot Series of Compact Crash Courses
This year, we’re launching a pilot series of short, high-impact crash courses, crafted to deliver essential skills, tools, and frameworks in leadership, healthcare management, AI integration, strategy, finance, and beyond.
Each 2-hour session is affordable, compact, and packed with real-world value. Whether you're managing teams, optimizing hospital workflows, or making data-informed decisions, you’ll walk away with immediately applicable insights.
What Sets These Courses Apart
Focused
High-impact 2-hour sessions
Interactive
Live online format with case-based discussions
Expert-led
Facilitators with real-world healthcare experience
Affordable
Just $20 per course
Flexible
Join a single session or build your own learning track
Recognized
Certificate of Participation issued by Gates Group
Early Bird Offer: Get 1 course free for every 4 booked (Valid until May 31)
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Early Bird Offer: Get 1 course free for every 4 booked (Valid until May 31) ☆
Courses Calendar
Each month brings a new set of focused, 2-hour courses with clear, practical outcomes.
Browse the calendar to find the topics that match your goals—and join as many as you like.
All sessions take place on Thursdays, online from 6pm to 8pm KSA time (GMT+3)
June
June 12
Developing the Organizational Health Record (OHR)
Learn to design and use the OHR as a diagnostic tool to assess organizational health, uncover performance gaps, and guide targeted improvements.
June 19
Preparing Financial Statements
Learn to compile and interpret key healthcare financial statements to support data-informed decision-making.
June 26
FMEA – Failure Modes & Effects Analysis
Apply FMEA techniques to identify potential failures, assess risk, and prioritize proactive improvements.
July
July 10
Basic Hospital Budgeting
Understand the fundamentals of hospital budgeting, including revenue forecasting, cost control, and allocation strategies.
July 17
Developing KPIs
Learn how to define, develop, and align KPIs with strategic goals for effective performance monitoring.
July 18
Writing Policies & Procedures
Master the end-to-end steps of Revenue Cycle Management to enhance hospital revenue integrity and reduce claim denials.
July 31
SBAR Communication Tool
Master the SBAR method for structured, effective clinical communication that enhances team coordination and patient safety.
August
August 7
Conducting Economic Feasibility Studies
Learn to evaluate the financial viability of healthcare projects using structured economic feasibility tools.
August 14
Organizational Diagnosis via LOREMA
Apply the LOREMA model to assess your organization’s current state and identify targeted improvement areas.
August 21
Simplified Financial Statement Analysis
Gain the ability to interpret financial ratios and statements to support operational and investment decisions.
September
September 4
SWOT-Based Strategy Formulation
Use SWOT analysis to create actionable strategies that build on strengths and opportunities while addressing threats.
September 11
Business Intelligence Dashboards
Learn to design BI dashboards that visualize key metrics and support real-time decision-making.
September 18
Building Competency Assessment Grids
Build and use competency grids to evaluate skills across roles, enabling better workforce planning and development.
October
October 9
RCM: 24 Steps
Master the end-to-end steps of Revenue Cycle Management to enhance hospital revenue integrity and reduce claim denials.
October 16
RCEA – Root Cause & Effects Analysis
Develop skills to conduct structured root cause analysis and implement sustainable corrective actions.
October 23
Risk Heatmaps
Learn to build and interpret heatmaps to visualize and prioritize organizational risks.
October 30
5D's & 7Ps for Organizational Development
Use the 5Ds Organizational Development methodology and 7Ps performance framework to drive strategic and cultural transformation.
November
November 6
Situational Leadership from Directing to Delegating
Learn how to adapt leadership styles based on follower readiness and context to improve engagement and results.
November 13
Emotional Intelligence for Effective Leadership
Learn to develop emotional intelligence (EQ) to enhance self-awareness, manage emotions, and foster stronger relationships for better leadership and team dynamics.
November 20
Negotiation Skills for Leaders
Develop practical negotiation techniques to create win-win outcomes, handle conflict professionally, and strengthen your influence in leadership settings.
November 27
Building High-Performing Teams
Explore key elements of team dynamics, trust-building, and role clarity to foster collaboration, accountability, and sustained team success.
December
December 4
Running a Tracer-Based Survey
Gain practical know-how to lead tracer surveys that evaluate real-time care delivery and process compliance.
December 11
Writing Job Descriptions
Learn to draft clear, competency-based job descriptions that support hiring, development, and compliance.
December 18
The 5 Levels Transformation Roadmap
Understand the five levels of transformation and how to lead sustainable change across organizational systems.
Meet the Instructors
We’re proud to introduce our expert instructors who bring years of experience and practical insights to each session. With diverse backgrounds in healthcare, leadership, and coaching, they’re dedicated to empowering you with the skills to succeed.
Dr. Adel Oleik
Gates Managing Partner, Global
Leads large-scale healthcare transformation initiatives, advising regulators, payers, and providers on cost transparency, innovative payment models, and operational excellence, while pioneering proprietary methodologies to drive sustainable business outcomes and industry leadership.
Samer Hanna
Gates Consultancy Director
Leads consultancy efforts at Gates Group with over a decade of experience in organizational development and quality management. Has spearheaded quality improvement initiatives across major hospitals in Beirut and played a key role in delivering Gates projects in Kuwait, KSA, Oman, and Lebanon.
Dr. Souleiman Al Munaifi
Quality Management and Communication Consultant
Specializes in neonatal care quality management. Certified in Pediatrics and Health Care Quality Management, with extensive experience in strategic planning, accreditation, and team communication. Passionate about teaching professionals to enhance practice through effective communication and quality initiatives.
Mona Haddad
Senior Healthcare Risk and Safety Consultant
Brings over 30 years of experience in healthcare, with deep expertise in patient safety, infection prevention and control, and risk management. Contributes to the field through speaking engagements at national and international conferences, as well as involvement in research and publications.
Mohammad Ftouni
Gates Accreditation Manager
Leads large-scale healthcare transformation initiatives, advising regulators, payers, and providers on cost transparency, innovative payment models, and operational excellence, while pioneering proprietary methodologies to drive sustainable business outcomes and industry leadership.
Ali Oleik
Gates Senior Partner, Riyadh
Heads our Business Transformation practice, supporting business leaders in transformative growth through strategic partnerships, innovative market strategies, and financial excellence. A seasoned leader with a proven track record of building scalable enterprises, enhancing financial insight and fostering impactful industry collaboration.
Diyaa Faour
Gates Senior Financial Analyst
Specializes in costing and economic feasibility studies, leveraging deep expertise in financial analysis to optimize resources and ensure sustainable financial growth through well-informed feasibility assessments.
Zainab Zahreddine
Gates Training & Development Manager
Lead impactful training programs, drive training accreditation processes, and implement quality management systems. Specialize in workforce management, training, and coaching, with expertise in talent management.