My Toolkit
Crash Courses
Practical, Powerful Learning
Designed for Healthcare Organizations
We collaborate with healthcare institutions to design and deliver tailored crash courses in management, leadership, business, finance, safety, and quality. Each program can be offered as a half-day or full-day training, providing practical tools that strengthen teams, enhance performance, and drive organizational success.
What Sets These Courses Apart
Focused
Practical trainings tailored to healthcare needs
Interactive
Engaging, case-based learning for problem-solving
Expert-led
Facilitators with real-world healthcare experience
Customized
Programs aligned with leadership, finance, safety
Impact
Driven
Actionable tools to boost performance, teamwork
Recognized
Certificate of Participation issued by Gates Group
Available Training Topics
Our My Toolkit – Crash Courses offer a wide range of practical, high-impact trainings that can be delivered as half-day or full-day sessions for healthcare organizations.
Developing the Organizational Health Record (OHR)
Learn to design and use the OHR as a diagnostic tool to assess organizational health, uncover performance gaps, and guide targeted improvements.
Preparing Financial Statements
Learn to compile and interpret key healthcare financial statements to support data-informed decision-making.
Failure Modes & Effects Analysis (FMEA)
Apply FMEA techniques to identify potential failures, assess risk, and prioritize proactive improvements.
Basic Hospital Budgeting
Understand the fundamentals of hospital budgeting, including revenue forecasting, cost control, and allocation strategies.
Developing KPIs
Learn how to define, develop, and align KPIs with strategic goals for effective performance monitoring.
Writing Policies & Procedures
Master the end-to-end steps of Revenue Cycle Management to enhance hospital revenue integrity and reduce claim denials.
SBAR Communication Tool
Master the SBAR method for structured, effective clinical communication that enhances team coordination and patient safety.
Conducting Economic Feasibility Studies
Learn to evaluate the financial viability of healthcare projects using structured economic feasibility tools.
Organizational Diagnosis via LOREMA
Apply the LOREMA model to assess your organization’s current state and identify targeted improvement areas.
Simplified Financial Statement Analysis
Gain the ability to interpret financial ratios and statements to support operational and investment decisions.
SWOT-Based Strategy Formulation
Use SWOT analysis to create actionable strategies that build on strengths and opportunities while addressing threats.
Building Competency Assessment Grids
Build and use competency grids to evaluate skills across roles, enabling better workforce planning and development.
Business Intelligence Dashboards
Learn to design BI dashboards that visualize key metrics and support real-time decision-making.
Revenue Cycle Management (RCM): 24 Steps
Master the end-to-end steps of Revenue Cycle Management to enhance hospital revenue integrity and reduce claim denials.
Root Cause & Effects Analysis (RCEA)
Develop skills to conduct structured root cause analysis and implement sustainable corrective actions.
Risk Heatmaps
Learn to build and interpret heatmaps to visualize and prioritize organizational risks.
5D's & 7Ps for Organizational Development
Use the 5Ds Organizational Development methodology and 7Ps performance framework to drive strategic and cultural transformation.
Situational Leadership
Learn how to adapt leadership styles based on follower readiness and context to improve engagement and results.
Emotional Intelligence for Leaders
Learn to develop emotional intelligence (EQ) to enhance self-awareness, manage emotions, and foster stronger relationships for better leadership and team dynamics.
Negotiation Skills for Leaders
Develop practical negotiation techniques to create win-win outcomes, handle conflict professionally, and strengthen your influence in leadership settings.
Building High-Performing Teams
Explore key elements of team dynamics, trust-building, and role clarity to foster collaboration, accountability, and sustained team success.
Running a Tracer-Based Survey
Gain practical know-how to lead tracer surveys that evaluate real-time care delivery and process compliance.
Writing Job Descriptions
Learn to draft clear, competency-based job descriptions that support hiring, development, and compliance.
The 5 Levels Transformation Roadmap
Understand the five levels of transformation and how to lead sustainable change across organizational systems.
These are examples of available topics. We can also customize sessions to meet your organization’s unique needs in management, quality, safety, finance, leadership, soft skills, and communication skills.
Meet the Instructors
We’re proud to introduce our expert instructors who bring years of experience and practical insights to each session. With diverse backgrounds in healthcare, leadership, and coaching, they’re dedicated to empowering you with the skills to succeed.
Dr. Adel Oleik
Gates Managing Partner, Global
Leads large-scale healthcare transformation initiatives, advising regulators, payers, and providers on cost transparency, innovative payment models, and operational excellence, while pioneering proprietary methodologies to drive sustainable business outcomes and industry leadership.
Samer Hanna
Gates Consultancy Director
Leads consultancy efforts at Gates Group with over a decade of experience in organizational development and quality management. Has spearheaded quality improvement initiatives across major hospitals in Beirut and played a key role in delivering Gates projects in Kuwait, KSA, Oman, and Lebanon.
Mona Haddad
Senior Healthcare Risk and Safety Consultant
Brings over 30 years of experience in healthcare, with deep expertise in patient safety, infection prevention and control, and risk management. Contributes to the field through speaking engagements at national and international conferences, as well as involvement in research and publications.
Mohammad Ftouni
Gates Accreditation Manager
Leads large-scale healthcare transformation initiatives, advising regulators, payers, and providers on cost transparency, innovative payment models, and operational excellence, while pioneering proprietary methodologies to drive sustainable business outcomes and industry leadership.
Ali Oleik
Gates Senior Partner, Riyadh
Heads our Business Transformation practice, supporting business leaders in transformative growth through strategic partnerships, innovative market strategies, and financial excellence. A seasoned leader with a proven track record of building scalable enterprises, enhancing financial insight and fostering impactful industry collaboration.
Diyaa Faour
Gates Senior Financial Analyst
Specializes in costing and economic feasibility studies, leveraging deep expertise in financial analysis to optimize resources and ensure sustainable financial growth through well-informed feasibility assessments.
Zainab Zahreddine
Gates Training & Development Manager
Lead impactful training programs, drive training accreditation processes, and implement quality management systems. Specialize in workforce management, training, and coaching, with expertise in talent management.
Sara Reda
Experienced healthcare quality professional
With 12+ years in quality assurance, risk management, and implementing standards across primary and secondary care. Skilled in leading teams, coordinating stakeholders, and improving healthcare processes. Strong in data analysis, reporting, and integrating community health initiatives to enhance patient outcomes.