CQuAM is a practical Training & Certification Program with an applied toolkit. This program is dedicated to professionals working in accredited and to-be-accredited organizations in quality and other relevant areas.

It is a 30-hours training program designed for Managers and Leaders to learn & apply Organizational Development (OD) methodologies for accredited and sustainable quality improvement practices.

This program is designed to enhance the skills and knowledge of employees in ensuring the highest standards of quality and safety within our organization. This program aims to foster a culture of excellence, risk mitigation, and continuous improvement. By investing in the professional development of our workforce, we aspire to create a workplace where quality and safety are paramount, ultimately leading to improved operational efficiency and reduced risks.

CQuAM is a Tool-based training program where applicants participate in class exercises & workshops. In addition, this program includes simulated case scenarios on OD & Accreditation Readiness.

Program Objectives

  • Equip participants with the latest healthcare standards and best practices in quality management and safety protocols.

  • Enhance understanding of regulatory compliance and its implications on daily operations.

  • Foster a proactive approach towards risk identification, prevention, and resolution.

  • Empower employees to contribute to a culture of continuous improvement in quality and safety.

  • Identify the skills, knowledge, and behaviors participants should gain.

General Intended Learning Outcomes

  • Acquire specialized knowledge in Quality Management and Practice & implement the mainstream Quality tools used in healthcare management.

  • Acquire the knowledge in the 5D's Organizational Development Methodology.

  • Acquire Specialized knowledge in Patient Safety and Risk processes in healthcare organizations.

  • Acquire Specialized knowledge in Document and Information Management processes in healthcare organizations.

  • Define and explore the main aspects of Accreditation standards and methodologies.

For more information about the expected skills, knowledge, and behavior refer to the CQUAM Program Plan Brief.

Structure and Timeline

The training program will be conducted over 8 days, with sessions scheduled 4 sessions per day to accommodate operational needs (Refer to the schedule including dates, times, and breaks).

  1. Management Foundation and Driving Change

  2. Organizational Diagnosis and Data Analysis

  3. Process Design and Operational Planning 

  4. Designing Safety Programs

  5. Information Systems and Facility Design

  6. Performance Monitoring and Improvement

Joining Requirements

The program is intended for all participants across different departments, with a specific focus on individuals involved in critical operational processes, quality assurance, and safety management. Supervisors, managers, and executives will benefit from advanced modules tailored to leadership roles. Below are the prerequisites and qualifications required for participation:

Minimum Requirements

Education level (not less than a bachelor’s degree in the domain of expertise) and experience (not less than 5 years in the domain of expertise)

Qualifications

Any of these pre-requisites are needed to help participants readiness for the CQuAM journey:

  • Management degree or background with a minimum of 3 years of experience

  • Quality management background and/or practice with a minimum of 1 year of experience

  • Healthcare Management & Quality (HMQ) is an asset.

     

Targeted Skills and Competencies

  • Leadership and Communication Skills

  • Holistic Thinking

  • Strategic and Operational Planning

  • Analytical and problem-solving ability

  • Quality and Risk Management Skills

  • Know how to smartly deal with standards and the accreditation process.

 

All participants have equal opportunity to participate in this program irrespective of their social, economic, race, and diversity of culture.

Evaluation and Assessment

To get certified, trainees shall attend the modules’ sessions, complete class workshop tools, and pass a short exam. Evaluation of participants accomplishments is based on the specified learning outcomes.

  • Assessments at the end of each module (quizzes) if required.

  • Practical exercises and case studies.

  • Post-training evaluation surveys (after completion of each module or training sessions).

  • Impact evaluation of trainees/learners' knowledge, skills, and behaviors on their day-to-day work after 12 months of completing the training program

Certificates and Accreditation

To get certified, trainees shall attend the modules’ sessions, submit workshop tools, and then pass a short exam.

Evaluation of participants' accomplishments is based on the specified learning outcomes.

Upon completion of the program, trainees will receive a Certificate of Completion from GATES. Additional Certificates from TRACCERT Canada are also available.

The program is recognized by KIMS, consequently, participants will get 25 CME points by attending the program.

Certificates will be recorded, including:

1.    Type of Award/Certificate: Specify the type and level of award or certificate:

  • Certificate of completion: in case trainees/learners fully attend the training program, including exams.

  • Certificate of attendance: in case trainees/learners do not fully attend the training program, including exams.

  • Certificate of Merit if overall rate is between 11 and 13.

  • Certificate of Distinction if the overall rate is greater than or equal to 14.

2.    Date of Issuance: Record the date when the award or certificate was issued.

 

For more information refer to CQuAM Brochure.